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Customer Information

We are a fully curated online gallery, not an online marketplace, so our support team will be with you every step of the way whether you are buying or renting art through us. You may contact us using the form below or at support@cornishgalleries.com.

Buying Art

You may browse available work either through the Gallery page or by Artist in the Cornish Artists section.

Select the work you are interested in to view it in detail:

Cornish Galleries Buy Art Online

Each work is presented in multiple views and the Details tab provides you with information such as dimensions, weight and materials.

You may then either add the work to your Wishlist or click Add to Basket to purchase it.

Renting Business Art

Many works (at the artist’s discretion) in the Gallery are also available for rental through our Business Services.

At the end of your rental term we will contact you to ask whether you would like to extend your rental (if available), return the work or buy it at a discount.

Wishlist

If you do not wish to buy just yet you may add work to your Wishlist for future reference.

Cornish Galleries Buy Art Wishlist

You may come back to your Wishlist at any time to complete a purchase or rental (if the work is still available of course) or you may share your Wishlist with friends via email or on social media.

Terms & Conditions

You’ll find all of our full terms and conditions here:

How do you charge VAT?

Work is sold via the gallery using a UK government scheme called the margin scheme and VAT cannot be isolated and broken out on the invoice even when sold and invoiced within the United Kingdom. Further information on the margin scheme can be found here: https://www.gov.uk/vat-margin-scheme.

Contact Customer Support

You may contact Customer Support at any time at support@cornishgalleries.com or using the form below. We aim to respond within one business day.

Returns

You can return a purchase within seven days of receipt for an exchange or refund if the item is Defective or for any other reason provided that you:

  • Email support@cornishgalleries.com within seven days of Receipt providing: (a) Your Order Number (b) Artwork title (c) Reason for return and (d) Request for exchange or refund.
  • We will contact you to discuss any issues and to provide the return address of the artist.
  • Work should be returned in its original packing (please retain this for the purpose) in the condition in which it was delivered.
  • Following collection please contact Customer Support and provide us with the shipping information and tracking number. We will manage everything from there.

Rental Returns

We will contact you at the end of the rental period to arrange for the return of work. Rather that add return costs to the price of your rental it is more convenient and cost effective for you to manage this from your end.

  • Repackage the art in its original packing or alternative wrapping that protects it to the same standards.
  • Contact either the original courier or your preferred shipping provider and arrange for collection (please ensure your courier includes insurance for the full value of the art in transit).
  • Following collection please contact Customer Support  and provide us with the shipping information and tracking number. We will manage everything from there.

You will find our full terms here – Terms & Conditions.

Contact Customer Support

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